RETURNS
Please make sure you choose your products carefully as once your order has been accepted, such product may not be exchanged or returned for credit unless stated.
WARRANTY
- All of our products carry a 12-month RTB warranty if not specially stated.
- Please report any defect found within 24 hours from receiving, scratches, marks or missing parts reported after 24 hours are not covered by warranty.
- Please check all parts&pieces throughly before assembly.
- Warranties are not transferable beyond the original buyer, it does not cover unauthorized repairs, incorrect assembly, misuse, abuse or use of a product for which it was not designed.
- Warranty does not cover if your purchase was used for business/commercial purpose.
- RTB (Return to Base) means the buyer pays for returning goods to us and the repaired or replacement goods will be returned to the buyer at our expense.
- By placing the order for goods through us you are deemed to accept the terms and conditions of sale.
We strive to make every piece of information as accurately as we could. In the event a product is listed at an incorrect price or with incorrect information due to typographical error. We shall have the right to refuse or cancel any such orders and refund the full amount received.
COLOR DISCLAIMER
Actual product color may vary from the images shown. Every monitor or mobile display has a different capability to display colors, and every individual may see these colors differently. In addition, lighting conditions at the time the photo was taken can also affect an image’s color.
We cannot guarantee that the color you see accurately portrays the true color of the product, feel free to talk to us if you have any enquiries.
CARE & MAINTENANCE
When choosing your furniture, please be aware of the environment it will be used in. Sunlight, heat sources, pets, humidity, etc. can all affect the performance and longevity of furniture. Selecting the right materials for the right setting will ensure yours is up to the challenge.
IN GENERAL
Common sense goes a long way. Lift furniture, don’t drag it. Avoid unnecessary sun exposure. Don’t sit on the arms or back of lounge suites or tip back on dining chairs. Use coasters and placemats to protect surfaces from heat and moisture.
Dyes that make strong colors in clothing can transfer to upholstery. This process can be aided greatly by even small amounts of moisture – perspiration, dampness from rain, etc. New jeans are particularly prone to this.
LEATHER
Wipe over leather with a clean damp cloth on a weekly basis to remove particles and dust. Pay particular attention to areas where people’s skin and hair comes into contact with the leather as perspiration can cause a reaction with the hide. Chemicals and oils, including hairspray and hair products, can also cause damage to leather. Avoid spraying household cleaners near leather. It is highly recommended you do not let your pets on leather lounge suites. Damage caused by pets will invalidate your warranty.
Use of proprietary leather cleaner and conditioners according to instructions is recommended. Avoid placing your suite in direct sunlight or close to heat sources as this can fade and dry out the leather, causing it to crack or rapidly deteriorate.
Leather is a natural material and you may notice minor scratches, creases, insect bites or scarring that are characteristics of quality leather. Leather lounge suites will soften and loosen over time and develop ‘comfort creases’. This is considered normal.
FABRICS
Vacuum fabrics on a weekly basis using a soft brush nozzle to remove dust and dirt that can act as abrasives on the fabric fibers. Treat spills and stains as soon as possible and follow the upholstery care instructions label attached to the furniture. Contact a specialist fabric cleaner for professional cleaning when needed. Protect fabric from direct sunlight to prevent color fading.
CUSHIONS
Where possible rotate and plump loose fill cushions regularly for even wear. It is normal for cushion fillings to settle and seat foams to soften over time. Loose covers are designed for a relaxed look and feel, and therefore it is natural for there to be some movement. Scatter cushion inserts can be invigorated by laying them out in the sun to air. Down filled cushions have specialized fabrics to contain the feathers but occasionally feather quills can pierce through the covers. They can be removed by simply pulling the feather out.
Initially when your lounge is delivered you may notice some slight compression of the foam and padding of the lounge, this will come out with use. In light of this the foam and padding of the lounge will soften over time, this will cause light creasing, wrinkling and slight stretching as the lounge conforms to the natural body shape. This is completely normal enhancing the look and feel of the lounge. In addition the seat cushions will also soften in a similar fashion, this is completely normal, to even the wear of the cushions it is best to alternate your choice of seating.
TIMBER
Regularly wipe down timber with a damp cloth to remove dust and dirt and towel dry. Do not wet down or leave spills to sit on timber surfaces. Avoid contact with liquids and heat. Abrasive cleaning products are not recommended. We use a range of natural timbers and recycled timbers, as such natural characteristics such as; color, veins, knots, grain, cracks, splits, stress marks, nicks, indentations and/or bows, are not considered a fault in any way, but enhance that feature of the table, expressing its origins and vestiges of its past life. Each of these characteristics is expected to develop or evolve over time.